FAQ

SHOPPING

 Do I need to create an account to place orders? What are the benefits?

No, you need not create an account to place orders. Guest check out option is available. However, opening of an account helps you in quick and easy check outs, tracking your orders, viewing your order history and adding books to your Wishlist.

 Booknest.in maintains your personal information with utmost confidentiality as per our privacy policy.

 Are there discounts and special offers for customers on Booknest.in?

Yes. Booknest.in strongly believes in the adage “A rupee saved is a rupee earned”. But discounts are not uniformly offered on all products. Discounts differ from product to product and special offers depend on season to season. Whilst offering value in terms of wide selection, hassle free shopping and information that is appreciated by the book lovers is our prime objective, we couple our objective well with great offers and discounts frequently.

 Are your rates competitive?

Yes, at Booknest.in, we try hard to offer our customers the best rates in the market competitively. Unfortunately, rates offered by others are not in our control. We offer TRUE discounts on MRP of a Book and recover minimal courier charges, as applicable, separately, which reflects a correct picture on the discounts passed on to our valued customers.

 How can I know if the book or product that I need is available? And if the product is out of stock, will you inform us when you get the replenishment?

Under each product, we clearly indicate if the product is readily available or if it is out of stock. When you click on “Notify me” button when you see a book that is out-of-stock, we will respond to you promptly as soon as we get our new stocks. We will notify you on your registered email address.

 PAYMENTS

 What are the Payment options available?

Booknest.in accepts payments made by Debit cards and Credit cards issued by VISA and MASTER. We do not accept cards issued by American Express. 

 Do you collect Cash on Delivery (COD)?

No, we do not have this option at the moment.   

 Will BOOKNEST inform its customers on successful transactions for payments made via Credit Cards and Debit Cards?

Yes, Booknest.in sends out a confirmation mail with your order number once your order is authorized by the Payment Gateway. Alternatively, you may also log on to your account and check the status.

 What should I do, if my payment is not successful?

You may call/write to our Customer care to check the status of the order. Booknest.in’s Customer care will be more than happy to guide you on all matters that will be in question.

 Are shipping charges extra? 

Shipping charges are levied separately for each book ordered, as follows, for delivery to anywhere within India:

  Rs. 49 for Book orders with value under Rs.400.

   Rs. 99 for Book orders with a value ranging between 400 and above.

 For J & K and North-Eastern States, add additional Rs. 30 per 500 grams of weight.

 What are your shipping modes?

Booknest.in

Credits : IBCA-Retail.