Award - Winning Customer Service: 101 Ways to Guarantee Great Performance

Award - Winning Customer Service: 101 Ways to Guarantee Great Performance

Award - Winning Customer Service: 101 Ways to Guarantee Great Performance

In today’s corporate world when it comes to customer service, “good” isn’t good enough. One needs to deliver services that...

  • ISBN: 9788120342705
  • Availability: In Stock
  • Author Rene Evenson
  • Publisher PHI Learning Private Limited
  • Binding Paperback
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In today’s corporate world when it comes to customer service, “good” isn’t good enough. One needs to deliver services that are truly outstanding for the company to thrive.

This book provides quick tips and strategies for improving – and then maintaining – the quality of the experiences.

It gives smart and practical solutions for:

  1. Planning and goal setting
  2. Effective communication
  3. Leadership
  4. Preparing for change
  5. Continual learning
  6. Coaching and development
  7. Effective feedback
  8. Motivation and problem-solving meeting
  9. Conflict resolution
  10. Follow-up and staying on top of game
  11. And much more

Author Rene Evenson
ISBN 9788120342705
Langauage English
Pages 252
Publisher PHI Learning Private Limited
Binding Paperback

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